At Value Golf, we offer a 30 day playability guarantee on our assembled golf clubs. This playability guarantee is valid for 30 days from the day you receive your clubs. Custom club orders do not qualify for this guarantee (custom clubs are clubs that are ordered to shorter or longer length than standard, clubs with any lie adjustment, or clubs with upgraded shafts or upgraded grips). Clubs returned with any excessive wear or permanent damage like dings or chips also do not qualify for this guarantee. To reiterate: any clubs purchased with ANY upgrades or changes from stock grips and shafts are not returnable. No exceptions. We understand that some other companies offer returns for custom clubs in any situation, but we do not. We are a small company with low margins, and we can not absorb the costs of such a program.
How it works: The stock clubs you are not happy with can be returned within the 30 day period with a full refund of the purchase price in the form of an in-store credit. You must pay for the return shipping cost and the original shipping amount is not refundable. Email sales AT valuegolf.com with your request (include your name, address, and order number in the email) and ask to be issued a RAN (return authorization number). When you receive the RAN, put that number on the outside of the box when you ship your clubs back to us. When we get the return, your refund will be issued in the form of a gift certificate code. Any clubs purchased when this code is used are non-returnable.