What do you guarantee?
At Value Golf, we believe that the quality of our components and assembly are unmatched. The chances of a defective club passing though our hands to you is negligible. However, in the unlikely event a club is defective through normal use by you, the customer, we will replace it within 1 year of purchase. Honestly, we will work with you even beyond that depending on the situation.
What is your return policy?
No return will be accepted without a return authorization number (RAN) issued by Value Golf, and the original invoice. There will be no refund of shipping and handling charges on non-defective merchandise. We will accept returns on clubs and components other than those determined to be defective for a period of 30 days, however, you will be responsible for return shipping and a 30% restocking fee.
Will you adjust the lie or loft of my irons?
Yes, but any adjustment to the loft or lie of an iron head voids all warranties. Most of our irons can be adjusted for loft and lie at anytime, however Value Golf cannot verify the competence of the adjuster if we don't do the bending in-house and cannot therefore be held responsible for damage incurred or failure of the club.
What about when there is a backorder?
Orders received first are given first consideration. Orders are filled as promptly as possible. If a back order situation occurs, we will notify you as early as possible and give you the option of canceling the order or having us fill the order when supply allows.
Do you charge sales tax?
Only in the state of Pennsylvania, which is 6%. If you are a business, you may file a tax exemption with us and you will not have to pay tax.
How quickly do you ship?
All in-stock components are shipped ASAP, in many instances the same day. 99% of component orders are processed within 2 business days, and if there is a delay beyond that, we will let you know via Email or a phone call. If you are ordering custom clubs, your clubs usually ship within 7 days from the time you order unless otherwise noted in the description of the club or clubs. Keep in mind that with custom clubs, they have to be picked, built, cure, be cut and gripped, and shipped. This process takes time, but you will be surprised how quickly we can turn around your order and have you on the golf course with your new clubs. If we anticipate any unusual delays in building your new clubs, we will be sure to contact you. Please note that the shipping speed you select only relates to the speed of the shipping itself. It does not have anything to do with the time it will take to actually build your clubs.
Do you ship internationally?
Yes, we ship all over the world! Priority Mail International (the USPS) and UPS Worldwide Expedited are your shipping choices when checking out. On some small lightweight packages you will be able to choose First Class International for a lower price. Your packages are mailed from Girard, PA Postal Code: 16417
Will you price match a competitor?
Yes, we will, if need be. Honestly, it rarely is. Our price match guarantee applies only to identical products. Not all assembled clubs are created equally. Some competitors use inferior shafts and grips as standard, or possibly even sell sets that are pre-assembled overseas. This guarantee does not include specials, promotions, or limited time offers. Internet competition offers must include shipping and handling charges as the basis for comparison. We reserve the right to refuse to sell any product that is below our cost. There is one particular competitor we will NOT price match, and if you give us a call, we will kindly tell you who they are and why we will not.
What happens if I order something where you've made a pricing mistake or a mistake in the product description?
Occasionally, a pricing error may occur on our website. In such cases we will not be obliged to supply the goods at the incorrect price. We reserve the right to correct any errors we have made in pricing or description. We will, at our discretion, either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. The legally binding contract between Value Golf and our customers does not happen at the point of order, at the point of us charging your credit card, or at the point of you receiving an email confirmation of your order. The legally binding contract for us to sell you merchandise occurs at the point of delivery of the merchandise.